Vocational Rehabilitation & Disability Services

Vocational Rehabilitation agencies and organizations that offer services to those that are disabled are often mandated to survey their customers in order to rate levels of satisfaction with the services and staff. These findings are then used to improve programs and offerings and inform staff evaluations.

With assignments for more than a dozen agencies in nine states, we are a leading provider of such research. A presentation on the various uses for VR data collection is available here: Consumer Data for Quality Improvement

Our clients include:

  • Connecticut Bureau of Rehabilitation Services
  • Connecticut Bureau of Education and Services for the Blind
  • Florida Division of Vocational Rehabilitation
  • Georgia Council on Developmental Disabilities
  • Maine Division of Vocational Rehabilitation
  • Maine Division for the Blind and Visually Impaired
  • Massachusetts Commission for the Blind
  • New Hampshire Vocational Rehabilitation
  • North Dakota Division of Vocational Rehabilitation
  • Rhode Island Office of Rehabilitation Services
  • Vermont Division of Vocational Rehabilitation
  • Vermont Department of Disabilities, Aging & Independent Living
  • Vermont Division for the Blind and Visually Impaired

We leverage our experience to provide information that is reliable and useful. Our data collection methods are designed with the special characteristics of the disabled population in mind. Our survey questionnaires not only accurately measure satisfaction of clients for specific services, but also provide information on actions that can be taken to drive continuous improvement.