We specialize in research that improves patient care, experience, and access. Our work is essential for diagnosing issues and identifying actions that organizations can use to improve utilization and patient outcomes.
Nursing Homes
We have extensive expertise in managing the complex logistics required to survey nursing home residents and their families. Our research has been successfully implemented in states including Maine, Massachusetts, Vermont, Wisconsin, and, most recently, Maryland. Since 2005, we have conducted the annual Maryland Nursing Home Satisfaction Study, completing nearly 5,000 annually among the family members of nursing home residents and producing over 220 customized reports for each facility in the state.
Healthcare Technology & State Initiatives
Our work has played a key role in guiding state efforts to expand the use of healthcare technology. In Vermont, Michigan, and Massachusetts, we have surveyed providers and consumers to assess awareness and utilization of patient portals, electronic health records. Our work with the Massachusetts eHealth Institute (MeHI) helped formulate statewide plans to increase technology adoption and ensure meaningful use.
Healthcare Providers
High-quality customer service is critical to the success of any healthcare provider. Through a combination of qualitative and quantitative research, we help organizations better understand their patient’s needs and the quality of service delivered by their staff. We also administer surveys that capture awareness and perceptions of major physician groups within service areas. Our insights are instrumental in identifying brand strengths and informing objective rebranding decisions.
At MDR, our commitment to inclusion and health equity underpins all our research. We not only uncover the issues but also provide actionable strategies that help organizations deliver superior care and build stronger community connections.
Learn how MDR can support your work with custom research, strategic insight, and a deep commitment to impact.
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