Monthly Archives: June 2018

Turning Consumer Satisfaction into Quality Improvement

Mark, will be discussing our work with the vocational rehabilitation system at the 11th Annual PEQA Summit this September. Satisfaction survey data can be used at the agency-wide level to spark action and improve the quality of service provided to … Continue reading

Battling Health Insurance Undercounts

  Join us for a free webinar! June 26th, 2018 Mark will be discussing ways to use both question design and survey structure to reduce the persistent underestimation of Medicaid recipients in health insurance surveys. This improves data quality and … Continue reading

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