Mr. Hauger has more than two dozen years of experience managing all varieties of call centers. At MDR, he is focused on ensuring that the telephone interviewing staff are a model of accuracy and integrity as well as efficiency. With a dedicated team of interviewers, Mr. Hauger ensures that every team member understands the intent behind the surveys they conduct; he sets the expectation that this context will yield a more informative and complete data gathering experience.
Mr. Hauger is focused on constant improvement in the call center. Through call monitoring and coaching, he ensures that data is collected responsibly and accurately. He keeps his eye on obtaining the highest quality data and leveraging techniques and technology to meet collection targets efficiently.