Mr. Hauger has more than two dozen years of experience managing all varieties of call centers. At MDR, he is focused on ensuring that the telephone interviewing staff are a model of accuracy and integrity as well as efficiency. With a dedicated team of interviewers, Mr. Hauger ensures that every team member understands the intent behind the surveys they conduct; he sets the expectation that this context will yield a more informative and complete data gathering experience.

Mr. Hauger is focused on constant improvement in the call center. Through call monitoring and coaching, he ensures that data is collected responsibly and accurately. He keeps his eye on obtaining the highest quality data and leveraging techniques and technology to meet collection targets efficiently.

What does Gary do when he’s not working? Gary is nearly as busy when away from MDR. From volunteering with Scouting America (formerly Boy Scouts of America), directing plays at the Lisbon High School, and running his own board and card game publishing enterprise, he has a lot of irons in the fire. To relax he enjoys movies, board games, traveling, good food, and good company.

What does Gary have to say about why he loves living in Maine? “Who wouldn’t love living here? We have all four seasons, sometimes in the same day. Maine has pretty much every environment you could want, too: mountains, verdant forests, lakes, rivers, seashores, and even a desert. I’ve been here all of my life, so far, and no matter how far I roam, Maine is always home.”