Vocational Rehabilitation (VR) agencies and organizations that serve individuals with disabilities play a critical role in helping people achieve employment, independence, and quality of life. Measuring client and staff experiences is essential to ensuring that these programs deliver on their promise and continuously improve.
At MDR, we support VR agencies by conducting tailored research that captures the voice of clients and staff. Through high quality survey design, data collection, and analysis, we help agencies understand what’s working, where improvements are needed, and how to strengthen services for the people who rely on them.
Expertise You Can Trust
With experience partnering with more than a dozen VR agencies across twelve states, MDR is a recognized leader in vocational rehabilitation research. Our team brings deep knowledge of disability services, a commitment to accessibility, and a proven track record of helping agencies turn feedback into action.
We specialize in:
- Consumer satisfaction surveys
- Staff experience and engagement surveys
- Program evaluations and performance measurement
- Customized research to support federal reporting and continuous improvement
Research Designed for Real-World Impact
Our approach is grounded in respect, clarity, and inclusivity. We design surveys that reflect the diverse needs and experiences of individuals with disabilities, using accessible formats and language that ensures all participants can engage fully.
Our research delivers:
- Reliable, statistically valid data on client satisfaction
- Clear feedback on specific services and touchpoints
- Actionable insights to inform training, policy, and program development
Featured Resource
Assessing the VR Consumer Experience
Explore Dr. Brian Robertson’s presentation on developing surveys that center the consumer voice. This overview highlights the key questions to ask and how the answers can drive better outcomes.
Elevate your services with research that reflects the voices of those you serve.
Partner with MDR to strengthen your impact and enhance the vocational rehabilitation experience.
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