The goals of a MHSIP consumer experience evaluation:

Understanding the mental health treatment experience from the consumer perspective

Understanding how consumers evaluate their experience

• Consumer experience surveys lead to an understanding of the entire process a consumer goes through and all the aspects of that experience
• Consumer experience must be measured in ways that reflect how the consumer understands and thinks about their experience

Survey Design

Determine the population

• Mental Health Consumers
• Substance Use Disorder Treatment Consumers
• Youth and Family Consumers

Sampling

Sampling will vary based on cohort

Consumers – Sample by case status, region, type of services
Youth and Family – Sample by case status, region, type of services

Data Collection

Our most frequently used data collection methodology pairs web and telephone survey instruments, with allowances for those with disabilities to complete via other mechanisms (such as relay services or proxy).

The Voxco® multi-mode survey platform allows for complex survey items, many question types, and the importation of data from external files to control survey logic and track contact outcomes.

We can provide

• Telephone surveys
• Online surveys
• Mail surveys
• Qualitative research that includes IDIs and focus groups

Analysis and Reporting

MDR provides analysis and reporting that is not only accurate and precise but fashioned in such a way as to be of the greatest use to behavioral health department, all levels of its staff, as well as external agencies, organizations, and individuals.

Our analytical, reporting, and dissemination processes provide data that are not only of the highest quality, but also reveal actions that can be taken, measures to improve performance, and areas of strength.

Past MHSIP Sruvey Experience