We will be hosting our second webinar on October 23rd, 2018. This time we are presenting about how vocational rehabilitation agencies can turn consumer experience into quality improvement!
Mark Noyes is a researcher at Market Decisions Research, based in Portland, ME. There, Mark coordinates and directs all of MDR’s nation wide VR research. He has more than five years of experience, assisting in designing the Consumer Core Metrics and the Consumer Experience Evaluation tools, as well as countless other deliverables and analyses for vocational rehabilitation agencies. He has overseen research with tens of thousands of VR respondents. Currently, Mark is working to help implement new strategies for collecting data on transitional youth populations and employment monitoring required by WIOA standards.